In the IT world, an MSP basically refers to an IT Services company which coordinates and operates (manages) various aspects of a company’s IT systems and networks as well. Managed Service Providers offer services to organizations of all sizes. There are many companies that claim to have IT Services experience but are they really? The term “IT Services” in itself is vague and may refer to a host of activities including web design, content management, software, training, product support and maintenance, and similar activities. A better choice is to use a term such as “IT Solutions” which more precisely reflects what an MSP does. In addition to that, it is easier to find companies that specialize in the area as compared to locating businesses which offer all forms of IT Solutions.
Managed Service Providers offers a variety of IT Solutions including Desktop Management, managed print services, telecoms integration, data recovery, and more. The most common form of IT Solutions provided by an MSP is IT Management. In this case, the provider would take over the role of planning, implementing, managing, and operating the company’s systems, networks, servers, and workstations. The basic goal for managed print services providers is to help organizations achieve higher levels of productivity.
The IT Infrastructure as mentioned earlier includes a wide range of services from installing new hardware, software, and securing network devices to less sophisticated monitoring and reporting capabilities. IT Infrastructure Services provided by managed service providers includes data centers, network environments, backup facilities, virtualization, desktop management, vendor management, site security, and more. With the growth of technology and the need to implement highly advanced technologies in businesses, the need for IT Infrastructure Service providers has grown rapidly as well. Today, there are more service providers than ever before. The services provided may be very specialized or general. The services offered by a service provider can be customized to meet a specific company need.
Many IT Infrastructure providers offer managed service providers that use a common IT Infrastructure Model. Some companies may opt for the service model called Infrastructure as a Service (IaaS). This allows the provider to provide remote access to a portion of the infrastructure. The remote services may include storage, applications, database, web services, application execution, management, security, and e-mails.
Some managed service providers choose to implement a cloud-based managed services platform instead of deploying and maintaining their own infrastructure components. Some of these providers offer their clients a choice between SaaS models, which include software as a service (SaaS), and infrastructure-as-a-service (IaaS). An IaaS model allows a third-party provider to utilize the same model of managing the infrastructure as the client, with the added benefit of remote monitoring.
The benefits of using IT help desk solutions are many. Reduced costs is one of the most obvious benefits of using an IT help desk solution. With the implementation of a managed service provider, IT administrators are no longer required to buy costly hardware, software, or monitor hardware for the support purposes. Implementing an IT help desk solution allows for efficient utilization of existing resources, increased profitability, and better utilization of IT resources for other business functions.
IT outsourcing has become a popular business decision for many different reasons. Outsourcing helps to improve efficiency in a number of ways. One way is through reducing training costs because the provider will take care of all the training needs of its employees. Another benefit of IT outsourcing is the reduction in staff size, and therefore payroll and labor costs. Another advantage of IT outsourcing is that the IT help desk provider will take care of all information technology support needs of the client company. The cost savings from IT outsourcing can be channeled to other business functions.
Cloud computing, and IT support services, are becoming more important to both large corporations and small businesses in the IT arena. These IT help desk solutions provide for greater elasticity for both new and already established businesses. IT outsourcing is one way that smaller companies can get the help they need to keep their business competitive in today’s market. Outsourcing to IT managed service providers is becoming more common among businesses, and this trend shows no sign of stopping.